Transform business at scale and speed with Pega
We are recognized as the fastest-growing Pega partner with the Global Elite distinction.
Transform business
at scale and speed
with Pega
We are recognized as the fastest-growing Pega partner with the Global Elite distinction.
As the largest pure-play Pega partner, we provide a unique blend of Pega capabilities, deep industry expertise, and a strong commitment to delivery excellence. We leverage these strengths to design and implement innovative business transformation solutions. We empower leading global businesses across industries to embrace next-generation business models and achieve strategic outcomes.
With a laser-sharp focus on Pega, we bring advanced end-to-end capabilities across 1:1 Customer Engagement, Intelligent Automation, and Customer Service. Our expertise enables us to deliver applications with personalized user experiences across digital channels, intelligent bots, and AI-based decisioning models. We deploy end-to-end automation and low/no-code platforms for business process management (BPM), robotics, and case management to deliver robust systems that propel businesses toward a smarter future.
As the largest pure-play Pega partner, we provide a unique blend of Pega capabilities, deep industry expertise, and a strong commitment to delivery excellence. We leverage these strengths to design and implement innovative business transformation solutions. We empower leading global businesses across industries to embrace next-generation business models and achieve strategic outcomes.
With a laser-sharp focus on Pega, we bring advanced end-to-end capabilities across 1:1 Customer Engagement, Intelligent Automation, and Customer Service. Our expertise enables us to deliver applications with personalized user experiences across digital channels, intelligent bots, and AI-based decisioning models. We deploy end-to-end automation and low/no-code platforms for business process management (BPM), robotics, and case management to deliver robust systems that propel businesses toward a smarter future.
Our Pega offerings
- Program management, solution architecture, design, and development
- End-to-end Pega platform implementation with CRM and CDH solutions
- Architecture, design & performance reviews
- Experience design, upgrade assessment & execution
- Continuous improvement, maintenance
- Journey optimization and technical debt elimination
- Provide 24x7 BAU and production support
- End-to-end testing services built around Pega
- Automation testing, DevOps
- Performance testing, security testing
Our Pega capabilities
Drive better outcomes with AI-powered decisioning
With Pega AI, we empower businesses to leverage decisioning for better outcomes. We help enterprises analyze data in real-time. We discover the next-best action, and deploy self-optimized workflows to accelerate service and elevate customer satisfaction to newer heights.
With a unified platform and real-time intelligence at enterprise scale we help:
- Unlock the value of your data with capabilities like event monitoring, process mining, speech-to-text, and natural language processing.
- Drive outcome in real-time using decision strategies, machine learning, and adaptive analytics.
- Turbocharge how work gets done with self-learning workflows and intelligent automation.
Harness agility with intelligent automation
With Pega, Areteans can equip your enterprise with a powerful toolset built to work harmoniously and designed to adapt instantly to meet your needs. Our expertise lies in using Pega workflow automation to continuously optimize your service and back-office processes. We can transform your businesses at scale with:
- Case Management & BPM to achieve operational excellence
- Pega Process Fabric™ to unlock total visibility
- Pega Process AI™ to increase efficiency with AI
- Pega Process Mining to optimize workflows
- Pega Robotic Process Automation™ to automate tasks
- Low-code for the enterprise to develop intelligent workflows fast
Personalize and deepen connections like never before
Leveraging Pega Customer Decision Hub™, we enable businesses to determine the right course of action each time to deliver a 1:1 experience for every customer. Our solutions provide AI-powered decisioning, workflow automation, and critical insights to predict customer needs, personalize customer interactions and deliver connected omnichannel experiences.
We provide best-in-class and innovative solutions for your customer journeys, such as:
- A single interface to configure and control all one-to-one decision strategies with built-in best-practice guardrails using Pega’s Next-Best-Action Designer.
- The next-best action and next best treatment for every customer leveraging Pega’s real-time containers
- Personalized outbound messages via email, SMS, mobile, etc., at the precise moment your customer needs them with Pega’s always-on AI.
- Real-time offer and retention recommendations for agents utilizing Pega’s Next-Best-Action Advisor that gives agents timely contextual insights
- Formation of more valuable and relevant customer engagement strategies with Pega’s Paid Media Manager that optimizes the offer mix and ad spend for each individual.
- Content creation and experience creation with generative AI assistance
Orchestrate customer journeys with AI and automation
With Pega Customer Service™, we help enterprises elevate customer interactions, orchestrate every journey to perfection, and set new benchmarks in service quality. With AI-powered customer service solutions, we deliver:
- Workflow automation with predefined industry-specific processes and data models and automated case management
- Conversational AI to guide intelligent chatbots and live agents
- Digital self-service using NLP, knowledge management, and intelligent chatbots to deliver seamless customer experiences 24×7
- Unified customer service chat and messaging by enabling services across digital messaging channels
- Seamless and swift email triage, processing, and response with Pega’s AI-powered Email Bot, delivering tangible customer outcomes and reducing manual agent work
AI-powered Decisioning
Drive better outcomes with AI-powered decisioning
With Pega AI, we empower businesses to leverage decisioning for better outcomes. We help enterprises analyze data in real-time. We discover the next-best action, and deploy self-optimized workflows to accelerate service and elevate customer satisfaction to newer heights.
With a unified platform and real-time intelligence at enterprise scale we help:
- Unlock the value of your data with capabilities like event monitoring, process mining, speech-to-text, and natural language processing.
- Drive outcome in real-time using decision strategies, machine learning, and adaptive analytics.
- Turbocharge how work gets done with self-learning workflows and intelligent automation.
Intelligent Automation
Harness agility with intelligent automation
With Pega, Areteans can equip your enterprise with a powerful toolset built to work harmoniously and designed to adapt instantly to meet your needs. Our expertise lies in using Pega workflow automation to continuously optimize your service and back-office processes. We can transform your businesses at scale with:
- Case Management & BPM to achieve operational excellence
- Pega Process Fabric™ to unlock total visibility
- Pega Process AI™ to increase efficiency with AI
- Pega Process Mining to optimize workflows
- Pega Robotic Process Automation™ to automate tasks
- Low-code for the enterprise to develop intelligent workflows fast
1:1 Customer Engagement
Personalize and deepen connections like never before
Leveraging Pega Customer Decision Hub™, we enable businesses to determine the right course of action each time to deliver a 1:1 experience for every customer. Our solutions provide AI-powered decisioning, workflow automation, and critical insights to predict customer needs, personalize customer interactions and deliver connected omnichannel experiences.
We provide best-in-class and innovative solutions for your customer journeys, such as:
- A single interface to configure and control all one-to-one decision strategies with built-in best-practice guardrails using Pega’s Next-Best-Action Designer.
- The next-best action and next best treatment for every customer leveraging Pega’s real-time containers
- Personalized outbound messages via email, SMS, mobile, etc., at the precise moment your customer needs them with Pega’s always-on AI.
- Real-time offer and retention recommendations for agents utilizing Pega’s Next-Best-Action Advisor that gives agents timely contextual insights
- Formation of more valuable and relevant customer engagement strategies with Pega’s Paid Media Manager that optimizes the offer mix and ad spend for each individual.
- Content creation and experience creation with generative AI assistance
Customer Service
Orchestrate customer journeys with AI and automation
With Pega Customer Service™, we help enterprises elevate customer interactions, orchestrate every journey to perfection, and set new benchmarks in service quality. With AI-powered customer service solutions, we deliver:
- Workflow automation with predefined industry-specific processes and data models and automated case management
- Conversational AI to guide intelligent chatbots and live agents
- Digital self-service using NLP, knowledge management, and intelligent chatbots to deliver seamless customer experiences 24×7
- Unified customer service chat and messaging by enabling services across digital messaging channels
- Seamless and swift email triage, processing, and response with Pega’s AI-powered Email Bot, delivering tangible customer outcomes and reducing manual agent work
success stories
South African retail bank partners Areteans for digital transformation…
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Australian statutory agency leverages Areteans’ case management expertise to drive efficiency…
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research papers
Generative AI:
A primer for CXOs
Download PDF ↓
Eliminating guesswork:
Taking the next best action with Pega CDH
Download PDF ↓
View All →
Meet Our Experts
Mahesh Agrawal
Chief Executive Officer
Gaurav Mathur
Chief Operating Officer
Sidhartha Mohanty
Chief Technology Officer
Sanjeev Singh
Executive Vice President, Technology
Ready to harness
the power of Pega?
Ready to harness the power of Pega?
Stay ahead of the curve with Pega’s cutting-edge solutions. Contact us today at connect@areteanstech.com to empower your future.